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Out of hours

WHEN THE SURGERY IS CLOSED:

IF YOU REQUIRE URGENT MEDICAL ATTENTION OR ADVICE AND CANNOT WAIT UNTIL THE SURGERY IS OPEN, PLEASE CALL the NHS 111 SERVICE (SEE BELOW FOR DETAILS OF THIS SERVICE). CALLS TO THE NHS 111 SERVICE ARE FREE FROM BOTH LANDLINES AND MOBILES (ALTHOUGH PAY-AS-YOU GO MOBILES MUST HAVE A LEAST 1p CREDIT).

 ALTERNATIVELY YOU CAN GO TO THE BOSCOMBE AND SPRINGBOURNE WALK-IN CENTRE, WHICH IS OPEN FROM 0800-2000 SATURDAY AND SUNDAY. THE ADDRESS IS 66-68 PALMERSTON ROAD, BOSCOMBE BH1 4JT.

 

IF YOU ARE SERIOUSLY ILL OR HAVE HAD AN ACCIDENT PLEASE CALL 999.

 

THE MAIN SURGERY TELEPHONE LINE IS OPEN FROM 8 AM TO 6.30 pm MONDAY TO FRIDAY AND THE APPOINTMENTS LINE FROM 8.30 AM.

 

NHS 111 service

Call 111 when it's less urgent than 999

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

 



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website